View Full Version : Replacement Batteries, Customer Service Response in General

12-20-2014, 05:26 PM
I have two Crimson Trace lasers, one on a PM9 and another on a TCP.
I filled out the forms on their website requesting replacement batteries about a month ago, but have not yet received anything. Does anyone know how long it should have taken?

I also contacted CS about an issue where the laser on my PM9 would dim after a shot, but does not dim if I just keep the laser on. I assume this means it's more than just a dying battery, it's specifically recoil related. I have not received any responses via email and wondering if calling is the only way to get support.

12-20-2014, 07:29 PM
Filling out the forms just gets you registered. When you want batteries you call them (no more than once a year per ct laser) and they send them right out. Not even a charge for postage.

12-20-2014, 07:43 PM
... or send an email requesting your batteries. Mine showed up last time in a few weeks.

01-10-2015, 08:56 AM
If you call or email, you will normally receive the new batteries in a week to 10 days. Excellent service. Filling out the registration form is only the first step. You must contact them to get the new batteries sent to you.