Kahrshop responds to my email A WEEK LATER! Lol!

[BirdsThaWord]

Well I geuss I just got a taste of what others have said about Kahr’s lack of customer service/lack of caring. As some of you know from my previous posts, I have been having a challenging time replacing my K9 rear sight. I tracked one down on Kahrshop.com, at a forum memebers recommendation, but the Kahrshop.com website would not let me order it. I promptly notified them via email, as well as by leaving them a voicemail (“Thanks for calling! Nobody’s home! Please leave a message and we may or may not get back to you!”. Lol!
So today, a week later, I got a reply email from a guy named Justin Nguyen. Lol!
I simply responded. “Lol! You responded a week later”. Lot’s more I wanted to say, but already knew from others posts here that it would be a mute point. Oh well, just wanted to share my experience. Funny, not funny.

[ripley16]

…would be a moot point.

Fixed it for you.

Did he answer your question or help fix the problem?

[BirdsThaWord]

Fixed it for you.

Did he answer your question or help fix the problem?
:cool: I would have to say kinda or maybe. His suggestion was to refresh or restart my computer (which I had done), or to call them, which I had already done as well.

[jeepster09]

This is not a Kahr Problem.....this is customer service everywhere in today's world.

[BirdsThaWord]

This is not a Kahr Problem.....this is customer service everywhere in today's world.

Thats correct. I'm always amazed when I get good service. Pretty sad!

[lantern]

This is not a Kahr Problem.....this is customer service everywhere in today's world.


When it goes on as long as it has, unfortunately, it is no longer a problem. It is a TRAIT. That's much worse. Funny thing. Companies like Vortex, Ruger, S&W and the like gain a loyal customer base from nearly CS alone! Their products may, at times, be worse than the competition, but their customers will go to mat for them as they believe the company does the same for them.

I wish the companies with the bad CS traits would understand that good CS is better than the best ad campaign.

[68Firebird]

Fixed it for you.


You do realize that "moot" was the correct word? If not, look it up. If you do, I get the humor.

[BirdsThaWord]

You do realize that "moot" was the correct word? If not, look it up. If you do, I get the humor.
I did afterwards, but see the humor too. BTW, I’ve had two ‘68 birds, hence my user name. Wish I still did!

[68Firebird]

I thought you had moot originally and Ripley "fixed" it for you. Anyway it’s a common mistake and no big deal.
Don't want to highjack your thread but here’s my '68. Sold it last March after 25 years.

[BirdsThaWord]

Yours was a beaut! No worries about a hijack. Always good to see nice ‘birds!,,:D

[Scott321]

Well I geuss I just got a taste of what others have said about Kahr’s lack of customer service/lack of caring. As some of you know from my previous posts, I have been having a challenging time replacing my K9 rear sight. I tracked one down on Kahrshop.com, at a forum memebers recommendation, but the Kahrshop.com website would not let me order it. I promptly notified them via email, as well as by leaving them a voicemail (“Thanks for calling! Nobody’s home! Please leave a message and we may or may not get back to you!”. Lol!
So today, a week later, I got a reply email from a guy named Justin Nguyen. Lol!
I simply responded. “Lol! You responded a week later”. Lot’s more I wanted to say, but already knew from others posts here that it would be a mute point. Oh well, just wanted to share my experience. Funny, not funny.

Recently I had to contact Kahr for a couple of different things. Initially, it was trying to track down a DC'ed model. The lady was very helpful and prompt with her e-mails (can't remember name off the top of my head). I later asked her about sending my CW40 in for warranty work. She forwarded my e-mail to the service department, which I think the person you listed was the contact.

His e-mails did take a couple days, but I've seen worse. A week or two after I sent the CW40 in, I called into the shop to ask for an update. The gentleman that answered was another person, and said that they hadn't gotten to my 40 yet, and that it might be another week before they started on it. Three days later, the 40 was waiting for me at the local FFL succesfully repaired. Weird, but it was fixed, and I'm happy about that.

[BirdsThaWord]

Recently I had to contact Kahr for a couple of different things. Initially, it was trying to track down a DC'ed model. The lady was very helpful and prompt with her e-mails (can't remember name off the top of my head). I later asked her about sending my CW40 in for warranty work. She forwarded my e-mail to the service department, which I think the person you listed was the contact.

His e-mails did take a couple days, but I've seen worse. A week or two after I sent the CW40 in, I called into the shop to ask for an update. The gentleman that answered was another person, and said that they hadn't gotten to my 40 yet, and that it might be another week before they started on it. Three days later, the 40 was waiting for me at the local FFL succesfully repaired. Weird, but it was fixed, and I'm happy about that.
Good to hear you had a maybe not good, but acceptable experience. It must be hit or miss as I have read of others having bad experiences, and yet others having good experiences. Glad you got your CW40 back in action! : )