I have two Crimson Trace lasers, one on a PM9 and another on a TCP.
I filled out the forms on their website requesting replacement batteries about a month ago, but have not yet received anything. Does anyone know how long it should have taken?

I also contacted CS about an issue where the laser on my PM9 would dim after a shot, but does not dim if I just keep the laser on. I assume this means it's more than just a dying battery, it's specifically recoil related. I have not received any responses via email and wondering if calling is the only way to get support.