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Thread: Replacement Batteries, Customer Service Response in General

  1. #1
    Join Date
    Oct 2014
    Posts
    104

    Default Replacement Batteries, Customer Service Response in General

    I have two Crimson Trace lasers, one on a PM9 and another on a TCP.
    I filled out the forms on their website requesting replacement batteries about a month ago, but have not yet received anything. Does anyone know how long it should have taken?

    I also contacted CS about an issue where the laser on my PM9 would dim after a shot, but does not dim if I just keep the laser on. I assume this means it's more than just a dying battery, it's specifically recoil related. I have not received any responses via email and wondering if calling is the only way to get support.

  2. #2
    Join Date
    Oct 2013
    Posts
    1,209

    Default Replacement Batteries, Customer Service Response in General

    Filling out the forms just gets you registered. When you want batteries you call them (no more than once a year per ct laser) and they send them right out. Not even a charge for postage.
    Last edited by SlowBurn; 12-20-2014 at 08:12 PM.
    Rest in peace Muggsy

    "Individual Muslims may show splendid qualities, but the influence of the religion paralyses the social development of those who follow it. No stronger retrograde force exists in the world." Winston Churchill 1899

  3. #3
    Join Date
    Sep 2009
    Location
    Bowling Green, Virginia
    Posts
    3,186

    Default

    ... or send an email requesting your batteries. Mine showed up last time in a few weeks.
    Judging by today's left wing, looks like Senator Joe McCarthy was right after all.

  4. #4
    Join Date
    Sep 2010
    Location
    Upstate NY - (nothing like NYC). In remote country with thousands of acres of hunting.
    Posts
    2,100

    Default

    If you call or email, you will normally receive the new batteries in a week to 10 days. Excellent service. Filling out the registration form is only the first step. You must contact them to get the new batteries sent to you.
    My Sword - PM4044N/CTL/Talons
    - "One should diligently train at all times." Miyamoto Musashi
    - "Train in technique until it requires no thought - no mind and just happens." Takan Soho
    - "The truth beyond the technique....Here's where we stop thinking and start shooting." Brian Enos
    - "A single sword against the cold sky." Yamaoka Tesshu
    - "You must concentrate upon and consecrate yourself wholly to each day, as though a fire were raging in your hair."
    Taisen Deshimaru
    - "Know your sword!"

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