Bought a Rock Chucker basic press for odd reloading jobs, sure is hell bent for stout, joy to use. Also bought RCBS 45 acp dies, broke a part on the sizing/decapping die. I failed to make sure the pin holder was tight, operator error on my part. Called their parts department and asked to buy the part (I offered no reason) they asked for my shipping address but refused to let me pay! I told them I felt it was fair for me to buy it, they refused! That was kind of startling and I was pleasantly surprised by it! Seems like Dillon has some competition in the superb customer care arena huh!?