Junior Member
No Response From Kahr Customer Service
I purchased an extra 30 round Thompson magazine from them and it failed to feed correctly at the range. I called them twice and had to leave a message and sent them two emails last week over a three day period regarding this matter. I still haven't heard back from them. I just want to return the magazine for store credit and I stated in my messages.
How do you get into contact with them???????????????
This company needs some new management!
KahrTalk 1K Member
They recently moved into their new facility, give them a little time to settle in. Try them again, say, next year, about this time.
Last edited by Bobshouse; 09-20-2015 at 10:13 AM. Reason: Had to add :p
23 years in a Federal Penitentiary, 6x8 double bunked rooms with toilets
KahrTalk 1K Member
I hope you are kidding. Waiting more than 60-90 days is TOTALLY UNACCEPTABLE CS.Originally Posted by Bobshouse
Wake Up...Grow Up...Show Up...Sit Up...Shut Up...Listen Up
KahrTalk 1K Member
Yes, I'm kidding.
Oh, I see! I forgot the little
23 years in a Federal Penitentiary, 6x8 double bunked rooms with toilets
KahrTalk 1K Member
I was thinking you were kidding.Yes, I'm kidding.
Oh, I see! I forgot the little
Wake Up...Grow Up...Show Up...Sit Up...Shut Up...Listen Up
Colonel
Send another email and call again. I have no explanation why your not getting a response. Be sure any response in not going into your trash folder in your email.
Ignore any venomous responses you might get from previously unsatisfied folks.
There have been changes a few times in CS, unfortunately not all of them have been good.
A few days while not good is still only a few days. I ordered some wheelchair parts, very much needed. Took a month to get one of the pieces and nothing for over 2 more months. I contacted them and found it all came in at the same time but they left one box on their shelf apparently unnoticed for 3 months.
In Memory of Paul "Dietrich" Stines.
Dad: Say something nice to your cousin Shirley
Dietrich: For a fat girl you sure don't sweat much.
Cue sound of Head slap.
RIP Muggsy & TMan
"If you are a warrior legally authorized to carry a weapon and you step outside without that weapon, then you become a sheep, pretending that JOCKO will not come today."
KahrTalk 1K Member
In the past I've had very good Kahr CS. Most recent contact was with Ian Burr. Don't know if anything has changed, but his email address was Ian.Burr@kahr.com and his response was almost instant. Hope this helps. Good luck
Rest in peace Muggsy
"Individual Muslims may show splendid qualities, but the influence of the religion paralyses the social development of those who follow it. No stronger retrograde force exists in the world." Winston Churchill 1899
Banned
My experience. They are terrible at replying to emails or voice mail messages.
You just have to keep trying until you get a person on the phone.
Shouldn't be that way and not making excuses for poor customer service, but they are probably overwhelmed with customer calls trying to set up warranty repair shipping.
Senior Member
My experience. They responded in a couple of hours and I had 2 replacement followers 2 days later.
Senior Member
Wait a minute: maybe they're using that new time zone that the Norks switched to......
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