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Thread: Kahr Customer Service turn-around time?

  1. #1
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    Nov 2020
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    Default Kahr Customer Service turn-around time?

    Hi folks! My K9 is at Kahr, was curious what the turn-around time is usually. Iíve seen anywhere from 1-5 weeks, Iím currently going on 4 weeks.

    Thanks for your time

  2. #2
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    It varies considerable depending on how busy they are but also what the issue is. My K40 long ago required a new slide and there were not any in the repair line so they were waiting to make more. I asked for a stainless instead of a blued and got the gun back 2 days later.

    I am very impatient myself, I'd see no harm in sending an email and asking the status, I prefer that over a phone call not only cause I'm deaf and can't hear on a phone but that allows them to answer at their convenience and not put on the spot.

    I'd say at week four it shouldn't be much longer.
    In Memory of Paul "Dietrich" Stines.
    Dad: Say something nice to your cousin Shirley
    Dietrich: For a fat girl you sure don't sweat much.
    Cue sound of Head slap.

    RIP Muggsy & TMan

    "If you are a warrior legally authorized to carry a weapon and you step outside without that weapon, then you become a sheep, pretending that JOCKO will not come today."

  3. #3
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    Quote Originally Posted by Bawanna View Post
    It varies considerable depending on how busy they are but also what the issue is. My K40 long ago required a new slide and there were not any in the repair line so they were waiting to make more. I asked for a stainless instead of a blued and got the gun back 2 days later.

    I am very impatient myself, I'd see no harm in sending an email and asking the status, I prefer that over a phone call not only cause I'm deaf and can't hear on a phone but that allows them to answer at their convenience and not put on the spot.

    I'd say at week four it shouldn't be much longer.
    I had to doublecheck but this Friday, January 1st will be 4 weeks so I was a bit off. Hopefully itíll get sent out this week. They said 4-5 weeks so they were upfront which I appreciate. If thereís no news by the end of this week I may shoot them an email

    Iím assuming youíll be notified by email/text when the gun is shipped back out?

  4. #4
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    Actually that notification quite often doesn't happen. I've only had to send back that one time and it was returned to my PD at the time. Others report it arriving at their home unannounced.
    This may have improved by now, been awhile since it's been brought up.
    In Memory of Paul "Dietrich" Stines.
    Dad: Say something nice to your cousin Shirley
    Dietrich: For a fat girl you sure don't sweat much.
    Cue sound of Head slap.

    RIP Muggsy & TMan

    "If you are a warrior legally authorized to carry a weapon and you step outside without that weapon, then you become a sheep, pretending that JOCKO will not come today."

  5. #5
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    Location
    NC
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    Quote Originally Posted by Bawanna View Post
    Actually that notification quite often doesn't happen. I've only had to send back that one time and it was returned to my PD at the time. Others report it arriving at their home unannounced.
    This may have improved by now, been awhile since it's been brought up.
    Wait, what? At your PD? How in Godís name did that happen? I want to hear the story if you donít mind

  6. #6
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    I worked at the PD. Sent it in from the PD. LE generally goes to the front of the line and the gun is always returned to the address from where it was shipped. I should have clarified that.
    I'm retired now so no longer able to do that.
    In Memory of Paul "Dietrich" Stines.
    Dad: Say something nice to your cousin Shirley
    Dietrich: For a fat girl you sure don't sweat much.
    Cue sound of Head slap.

    RIP Muggsy & TMan

    "If you are a warrior legally authorized to carry a weapon and you step outside without that weapon, then you become a sheep, pretending that JOCKO will not come today."

  7. #7
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    Nov 2020
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    NC
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    Quote Originally Posted by Bawanna View Post
    I worked at the PD. Sent it in from the PD. LE generally goes to the front of the line and the gun is always returned to the address from where it was shipped. I should have clarified that.
    I'm retired now so no longer able to do that.
    Into this 5Th week now, really hoping itís sent out

  8. #8
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    Quote Originally Posted by rms2324 View Post
    Into this 5Th week now, really hoping itís sent out
    Don't forget to factor in holidays, covid, lost packages, and so on.

  9. #9
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    Quote Originally Posted by Canine Dave View Post
    Don't forget to factor in holidays, covid, lost packages, and so on.
    I understand, I started counting the Monday after they got it. Into the 6th week now... taking a minute I must say

  10. #10
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    You must certainly have it by now.

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