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Thread: Opticsplanet.com Review

  1. #1
    Join Date
    Apr 2018
    Location
    Central Floriduh
    Posts
    831

    Default Opticsplanet.com Review

    I have ordered from them a few times in the past with no issues. Recently I placed an order though and became very frustrated by their ineptitude and generally lousy service. In fact, on their site, and in any emails they send you, they spell out that you can expect lousy service from them. Normally these upfront signs shoo me away, but my past experiences had gone well, so I proceeded.
    2 days after I ordered, I got an email stating that, “for YOUR security...”, I needed to jump through hoops in order for my order to be shipped. Either allow them to place a small charge on my card, call my bank to verify the charge amount, then report back to opticsplanet with that amount, OR pay through my paypal (pay a second time) entering what they listed out put into the paypal, etc etc. When you want people’s money, you shouldn’t make it difficult for them to give it to you. I said to myself, “this is bs, but I want what I ordered, so I chose the paypal route. Once completed with jumping through those hoops, I recontacted OP and asked that they ship now as I had done what they requested. Nope! Now they wanted additional information before they would ship. I told them to shove it up their butt, next to where their head resides. I then ordered the exact same part, using the exact same card that I used on OP, but from Primary Arms. Not only was the card accepted, but they shipped it out THE SAME DAY!
    I then wrote a review about my experience. Once done, I read a few of the MANY complaints and negative reviews posted by others who had been run through the ringer. Many posted about waiting 6 months, 9 months, a year for their orders to arrive. Many talked about over charges, OP holding onto their money for looooong periods of time, etc etc.
    I highly advise anyone needing to order gun parts online to steer clear of Opticsplanet.com, unless you enjoy paying for additional frustrations in your life.

  2. #2
    Join Date
    Sep 2011
    Location
    Central MN
    Posts
    2,478

    Default

    I am not a fan of Optics Planet. Trouble with orders and poor communication. Regardless of price, I shop elsewhere.
    "Never pet a burning dog"

  3. #3
    Join Date
    Sep 2009
    Location
    Bowling Green, Virginia
    Posts
    3,169

    Default

    I've bought from them in the past with no trouble. They must have changed but not for the better. A shame.
    Judging by today's left wing, looks like Senator Joe McCarthy was right after all.

  4. #4
    Join Date
    Sep 2010
    Posts
    6,611

    Default

    Quote Originally Posted by 340pd View Post
    I am not a fan of Optics Planet. Trouble with orders and poor communication. Regardless of price, I shop elsewhere.
    Same here.
    The only thing better than having all the guns and ammo you'd ever need would be being able to shoot it all off the back porch.

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  5. #5
    Join Date
    Jan 2010
    Location
    Twin Cities MN.
    Posts
    4,464

    Default

    Quote Originally Posted by ripley16 View Post
    I've bought from them in the past with no trouble. They must have changed but not for the better. A shame.
    I have never had a problem. I guess things change.
    "Life Member NRA"
    I am addicted to brake fluid...don't worry I can STOP at anytime!

  6. #6
    Join Date
    Sep 2009
    Location
    Wet & Wild Pacific NW
    Posts
    30,624

    Default

    I ordered lots of stuff working at the PD from OP, must be new management or lack thereof. Thanks for the tip, I'll avoid them like the covid.
    In Memory of Paul "Dietrich" Stines.
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  7. #7
    Join Date
    Apr 2018
    Location
    Central Floriduh
    Posts
    831

    Default

    Quote Originally Posted by Bawanna View Post
    Thanks for the tip,
    Certainly!

  8. #8
    Join Date
    Oct 2010
    Location
    Jax, Fla
    Posts
    4,661

    Default

    Good to know. I’ve also ordered from them years ago, but now fuggetaboutit. After the first red flag you described, I’d have cancelled the order with malice aforethought.
    A corrupt government tends to be well protected by a thin white line of bureaucracy.

  9. #9
    Join Date
    Apr 2018
    Location
    Central Floriduh
    Posts
    831

    Default

    Here’s a screenshot of one of the emails. They have sent me three of these. They just want to make sure you understand why and how they will give bad service, which is how I read it. I’m not going to beat a dead horse, but wanted you all to see this to back up what I had said. Sorry, I had to do 2 separate screen shots.

    3B5FC741-E3B0-4C9F-97DD-8CE7D68BF41D.jpg
    1650A718-3598-44A8-8C7A-E7FE9C94756D.jpg
    Attached Images Attached Images

  10. #10
    Join Date
    Oct 2009
    Posts
    4,060

    Default

    Wow that’s just inexcusable to treat customers like that, I’m pretty sure they won’t be around much longer……..Why is it so hard for companies to figure out that with so many internet choices for people to buy from that customer service is the most important thing there is…….I recently bought a holster from American Leathersmith in Armybrats neighborhood Round Rock Texas….When I got it everything fit but it was about half inch too short for my pistol so I gave them a call and they said no problem just send it back and we will make another one a little longer which they did and it now fits my M&P perfectly, it’s very well made and they even took off the shipping charge…….That is good customer service and if I ever need another custom holster, they will get my business…….Treat people right and they always come back for more…….So simple

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