I’m sure they lost money making that 2nd holster, but not in the long run. You will most likely buy from them again, and so will others hearing what you’ve said. Now that’s great customer service! They obviously “get it”.
I agree. It is simple, but I guess some either just don’t get it, or don’t care because the money is good regardless. It’s like roofers after a hurricane. They give the worst service, then 6 mos later, they are begging for business. The one’s that treated people good despite being slammed are the only one’s who survive the after storm famine.