.. is only an understatement. I am speechless, and my wife asked me "did you really buy it new?"
Fast forward from sending the barrel to Kahr for plating/hairline cracks issue, I received the replacement barrel in about 2 weeks (total cycle-time) - not bad. During the time I have had good response and communication from Kahr - that's good. I also have make my point on e-mail that "I can wait, am in no rush, just return me with a DEFECT FREE barrel" -- should be a crystal clear message.
What I received on Saturday is new-looking barrel, however:
* it came with a sharp burr in the oval cut out, it is in the path of the slide stop. (OK .. I said, wtf, I went ahead to deburr it with 0000 steel wool, smooth as silk.) see pixs.
* then the barrel refused to move all the way back . WTF... ..found that apparently the feed ramp is TOO LONG and it does not clear the plastic in front of the trigger spring. How can a PM9 barrel does not fit a PM9? The other 3" barrel is MK9, did they send me a MK9 barrel? By mistake? or By choice? If by choice, wouldn;t they know the barrel spec MIGHT NOT be identical between PM9 and MK9? Update Nov 9th 11 am PDST: with valuable feedback from Deadhead, LDM and Singalestack, we identified that this problem is related to the oversize of the barrel hood which prevents the barrel to be seated properly with the slide. Since it does not seated low (or high) enough onto the slide, the feed ramp is caught by the plastic-piece in the frame preventing it to conti nue the travel.
This is clear evidence of lack of QA. WORSE... this is supposedly a QUALITY REPLACEMENT ... (another member received bad barrels 2 in a row .. and still have issue.) One member suggested that the plating issue has caught attention from senior management, you would think these quality rerurn cases would be "handle with care"? No, siree, it is more like "who fvcking cares?"
I don't want to say anymore, or people might say I'm here trashing Kahr just for trashing sake. In fact I am not, in fact I do intend to rely on Kahr product to protect my life with, however the way they handle quality return and replacement is very poor and inexcusable. I am writing a note to Mr Wada, Mr Moik and Mr Harris.
(except for employees of Kahr Arms, speculative excuses made on their behalf needs not apply, coz I prefer to hear it from the horse's mouth.)