Kahr's QA truly sucks.

zeitgeist · #1 12-24-2009, 08:18 PM

Like the incident I had with my MK, where it took them a few months to change out a frame even though they required I overnight it...

...I got wood grips for Christmas.

The geniuses at Kahr Arms sent screws with the grips that are too short to even fit. They are long enough to go into the wood, not through it. Not sure what kind of Morons are steering this ****. This kind of stupidity just irritates me because it shows a total lack of any effort on Kahr's part.

Merry Christmas.

REACT · #2 12-25-2009, 10:04 AM

Quote:

Originally Posted by zeitgeist

...I got wood grips for Christmas.

The geniuses at Kahr Arms sent screws with the grips that are too short to even fit. They are long enough to go into the wood, not through it. Not sure what kind of Morons are steering this ****. This kind of stupidity just irritates me because it shows a total lack of any effort on Kahr's part.

Merry Christmas.

You must have been naughty this year and instead of coal, you got short screws.

Although I agree with you that sending the wrong screws with the new grips is unacceptable, I'm sure it was (another) simple oversight and can be quickly corrected if you call Kahr (again).

OR, maybe this is blessing in disguise and you can get different screws like in this thread from Alumagrips.com. Either way, Merry Christmas and have a happy New Year.

P.S. first post, glad to be here.

jocko · #3 12-25-2009, 12:43 PM

coming on here ranting and raving certanly ain't gonna get your correct screws. We feel your pain, it is not the end of the world and if it is for you, then you live in a small world.

Suck it up, call kahr first of the week and better yet, even ask them if the have the torx screws for the grips. I have been told they are awesome screws over the flat head screws.

by the way Merry Christmas..

mx5fan · #4 12-25-2009, 12:52 PM

Chill Man, they are just screws...take a deep breath, step away from the pistol and breathe out. I'm sure once you call Kahr, they will make it right...they have been excellent to deal with for most, on this forum.....so being human, mistakes do happen. Just call them up instead of making a big grand exclamation about how their QA sucks and I'm sure they will send you news screws.

Happy Holidays and of all the things that can and do go wrong, I hope this is the worst of it.

jggonzalez · #5 12-25-2009, 01:17 PM

I agree with you - that does suck! Still, they will make good on it if you ask them.

Another alternative is to get a set of 1911 hex-head grip screws and shorten them to the required length. I did that on my MK9 and they work great. Cheaper than the ones specially made for the MK9.

Good luck and Merry Xmas,

hollander · #6 12-25-2009, 01:29 PM

I had the same thing happen. I emailed Kahr and had a response within an hour. Spoke with Ian who seems to be a very nice fellow. He sent them in the mail which was really the problem - 5 days. New screws worked fine. Hang in there. Love the MK with the wood grips but nothing wrong with the standard ones either. Things will get better - they always do. Have a Happy New Year and enjoy the MK.

zena · #7 12-26-2009, 03:38 PM

What a great gift! Just because the "batteries" didn't come with it is no reason to fret. The glass is half full. Enjoy!

RiskPro · #8 12-30-2009, 08:39 PM

My issue may have been much simplier to cure but I sent mine CW9 in the day before Christmas and got it back today.

It was brand new and the slide would not go on. After trying the simple stuff then taking to the store and a gunsmith then talking with kahr, they said to send it back. Sure I was a bit chapped but they made it right asap.

It looks to have some filing on the feed ramp, a new spring and new guide rod.

All is well and that was the fastest turnaround I've ever experienced.

Also, Kahr answered my email (thanks Ian) within 8 hours and I got to the techs within 2 mins of calling. Despite all the tinkering in the background they took a lot of time with me then said get it to us and we'll make it right.

So they have won me over with no grief...no hassle....very accessible folks

jocko · #9 12-31-2009, 04:49 AM

Quote:

Originally Posted by RiskPro

My issue may have been much simplier to cure but I sent mine CW9 in the day before Christmas and got it back today.

It was brand new and the slide would not go on. After trying the simple stuff then taking to the store and a gunsmith then talking with kahr, they said to send it back. Sure I was a bit chapped but they made it right asap.

It looks to have some filing on the feed ramp, a new spring and new guide rod.

All is well and that was the fastest turnaround I've ever experienced.

Also, Kahr answered my email (thanks Ian) within 8 hours and I got to the techs within 2 mins of calling. Despite all the tinkering in the background they took a lot of time with me then said get it to us and we'll make it right.

So they have won me over with no grief...no hassle....very accessible folks

the way the system is supposed to work, unfortunately for some, it does not but kahr of late has been excellent. Many would even give them a score of 11 out of 10. Glad they got your fixe dup to. nice gun, things do happen.

zeitgeist · #10 01-04-2010, 08:22 PM

Got my screws today, they actually fit!