Kahr's QA truly sucks.

[Bawanna]

Took me awhile to find this thread again but I also have a very positive experience with Kahr that should be shared. I'll be brief as possible but heres the story.
An officer with a neighboring agency was out crabbing in puget sound (salt water for you mid west folks). While pulling up a pot his MK9 and holster got dropped over the side. Wisely he took his GPS and locked onto the exact spot. He told me if we wanted to go to the trouble to retrieve it we could have it. He felt so dumb that he did not want it back no way no how. Several guys at my agency are divers so we downloaded his GPS to one of ours. 45 days later they went out and weren't in the water 5 minutes. Gun and holster in hand. Out of the salt straight into a bucket of outdrive oil. Brought it to me. I totally dissasembled it and thoroughly cleaned it then thought all that time in salt water can't be good. Soooo, I sent it to Kahr to check out and replace all the springs and small parts. It's been awhile but as I recall it was about 2 weeks later it was back, with a letter commending us for our good clean job. It looked brand spanking new in a new plastic case with a shiney new magazine, paperwork the whole deal. NO CHARGE.
Guy refused to take it back so we kept it as a pass around gun. Story continues. We took it out to shoot and could not hit a paper plate and 3 yards, seriously. I'd aim for the right edge and barely wing the left side, but try again and it wouldn't happen. Finally determined that the barrel apparently was corroded. So I called Kahr again and tried to order a new barrel, they said it's under warranty. I told them a second time that this gun had been in salt water over a month, no problem, free new barrel a few days later. The gun no longer gets passed around, the diver that retrieved it won't let it go. It's a tack driver with zero issues.
Gold stars to Kahr for taking care of us even when it wasn't their issue to deal with.
Sorry such a long story but thought it was worth sharing.

[johnh]

Odd way to get a free gun!

Great story--thanks for posting it! I would say that is well above and beyond in terms of warranty service.

John

[kahrs&cars]

Originally Posted by Bawanna45cal

Took me awhile to find this thread again but I also have a very positive experience with Kahr that should be shared. I'll be brief as possible but heres the story.
An officer with a neighboring agency was out crabbing in puget sound (salt water for you mid west folks). While pulling up a pot his MK9 and holster got dropped over the side. Wisely he took his GPS and locked onto the exact spot. He told me if we wanted to go to the trouble to retrieve it we could have it. He felt so dumb that he did not want it back no way no how. Several guys at my agency are divers so we downloaded his GPS to one of ours. 45 days later they went out and weren't in the water 5 minutes. Gun and holster in hand. Out of the salt straight into a bucket of outdrive oil. Brought it to me. I totally dissasembled it and thoroughly cleaned it then thought all that time in salt water can't be good. Soooo, I sent it to Kahr to check out and replace all the springs and small parts. It's been awhile but as I recall it was about 2 weeks later it was back, with a letter commending us for our good clean job. It looked brand spanking new in a new plastic case with a shiney new magazine, paperwork the whole deal. NO CHARGE.
Guy refused to take it back so we kept it as a pass around gun. Story continues. We took it out to shoot and could not hit a paper plate and 3 yards, seriously. I'd aim for the right edge and barely wing the left side, but try again and it wouldn't happen. Finally determined that the barrel apparently was corroded. So I called Kahr again and tried to order a new barrel, they said it's under warranty. I told them a second time that this gun had been in salt water over a month, no problem, free new barrel a few days later. The gun no longer gets passed around, the diver that retrieved it won't let it go. It's a tack driver with zero issues.
Gold stars to Kahr for taking care of us even when it wasn't their issue to deal with.
Sorry such a long story but thought it was worth sharing.

A BIG thumbs up to the Kahr crew This speaks volumes about them as a reputable company that takes care of their customers/product regardless.

Great story thanks for sharing. K&C

[zena]

Great story! Living on the OTHER coast and always carrying my Kahr, I'll be less worried of it getting a little salty! Mind you, when on the water, I keep my keys and gun in something secure. Great customer service story. Thanks for sharing.

[Vinikahr]

I have a positive experience, when I sent my new CW45 for service they did not corrected the issue in the first time, Kahr pick the tab(as it should be) in the shipping both way of my firearm, the turn around time was about 2 weeks. The issue was corrected. Kudos.

[Bawanna]

Originally Posted by zena

Great story! Living on the OTHER coast and always carrying my Kahr, I'll be less worried of it getting a little salty! Mind you, when on the water, I keep my keys and gun in something secure. Great customer service story. Thanks for sharing.

One of the guys here did that with a new boat he got. Told his wife to put his Kimber, wallet, and bunch of other stuff in a storage area. Turns out it was a live well and the pump was on. Opened it later to find all their stuff floating around like a mess of bass. Laughed till I cried but we saved everything.

[getsome]

RUH-RO....Maybe we should start a thread about dumb boating stories...I bet there are some good ones out there....My neighbor has a nice ski boat but his problem is that he cant seem to drive it unless he gets hammered...On one trip he came home with a slow no wake sign embedded in the windshield...True story!!!

[500KV]

Speaking of boats...This is one of my honeymoon pic's.
I was telling her to hurry up; that if an Evinrude could cook, she'd still be single.

[In-Yo-Grill]

So far so good for me.

I contacted Ian over at Kahr yesterday he called me today to give me an RA and Fed Ex will pick up the gun tomorrow from my workplace. He gave me a two week turn around quote so we'll see.